Refund & Cancellation Policy
We want your child’s experience with Playstrong Movement Academy to be positive and stress-free. Here is how we handle scheduling and payments.
Payments & Refunds
Payments are required at the time of booking to secure your child’s spot. Refunds are available if you cancel according to the notice period below. Once a session begins, we cannot offer partial refunds.
If You Need to Cancel
- Notice: Please provide at least 24 hours' notice for cancellations.
- Late Cancellation: Sessions cancelled with less than 24 hours' notice may be subject to a 50% late fee.
- No-Shows: If we arrive for a booked session and no one is available, the full session fee is retained.
Illness & Safety First
The health of your family and our instructors is our priority. If your child is feeling unwell, please cancel as early as possible. We will work with you to reschedule these sessions without penalty to ensure everyone stays safe.
If Playstrong Cancels
If we must cancel due to instructor illness or unforeseen circumstances, you will receive your choice of a full credit for a future session or a full refund.
Weather & Outdoor Conditions
As we often play outdoors, extreme weather (lightning, heavy rain, or unsafe temperatures) may cause a cancellation. In these cases, we will notify you at least 2 hours before the start time to reschedule at no cost.
Package Credits
Multi-session bundles and package credits do not expire, allowing you to use them whenever fits your schedule. Please note that package credits are non-redeemable for cash but can be transferred to friends or family.
Refund & Cancellation Policy
Parent Cancellations
We understand that family schedules change! To receive a full session credit, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice or no-shows will be charged the full session fee. For multi-session bundles, a late cancellation will result in one session being deducted from your remaining package balance.
Playstrong Movement Cancellations
If Playstrong needs to cancel a session for any reason, we will contact you as soon as possible to reschedule. If a convenient time cannot be found, you will receive a full session credit or a complete refund. Your child's movement time is important to us, and we strive to ensure every session happens as planned.
Service Delivery & Shipping
Playstrong Movement Academy does not ship physical products. All services are delivered in person at your home or another agreed-upon local location. Because we do not provide mailed or shipped items, there are no shipping fees, delivery times, or returns of physical goods. Our refund and cancellation terms apply only to scheduled service sessions.
Weather & Outdoors
Since our sessions often happen outdoors, safety is our priority. In the event of heavy rain or lightning, we will provide at least 90 minutes' notice to move the session indoors (if possible) or reschedule without penalty.
Illness & Safety First
Please cancel if your child is feeling unwell! We encourage parents to put health first. If a child shows clear signs of illness during a session, the session will be ended early for safety, and we will work with you on a partial credit.